I have an msi I'm trying to deploy to myself. It's in task manager and the 2 minute installation has been taking 15 so far.  I want to figure out where it's hanging.

I feel this is a very newbie question but how do I figure out what's going wrong?  Is there a post here somewhere with this basic info?  I hate calling Dell support for what is probably an easy question.

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The MI will not run till the machine checks in with the k1000 again.  When I am deploy MI's and want it to run ASAP I go to the computer inventory and find that machine and force an update to make it check in and run the job.

Answered 04/23/2014 by: SMal.tmcc
Red Belt

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I did Force it to take off...and the installation is running.  It's actually STILL running.  Obviously it's getting hung up somewhere but I don't know where to look to try to figure it out.

Answered 04/23/2014 by: DanHarmon
Blue Belt

  • it downloads the MSI to C:\ProgramData\Dell\KACE\downloads in a numbered directory that is the ID of the MI. (you can get this number by pointing at the MI and look at the bottom left corner of the browser) Look in task manager to see if Msiexec is running or not.
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First off , can you provide the full syntax of the msi file ? For example : msiexec /i Application.msi /passive 

Answered 04/23/2014 by: FergieMan
Third Degree Green Belt

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I put in a start/finish message and the msiexec finishes quickly but the setup it launches gets hung, then KACE lists it in my inventory but it's not there.  I have to go to registry and delete whatever entries I can find to make it go away.  Annoying.

FergieMan, here's the command line. I used Manually Configured because it has lots of addons...I haven't tried the normal way in a while. I'm willing to try anything.

msiexec.exe /i alm_setup.msi /qn CMDLINE="CHARTER=### REGCODE=###DATABASEPATH=\\###\data COMPANY=###CU"  (masking proprietary info)

Answered 04/23/2014 by: DanHarmon
Blue Belt

  • I notice that you have a UNC path in the installation command. If the installer needs to access that path during the installation that will present a problem since it will be running as SYSTEM and won't have access to network paths.
    • Based on this I tried again but it failed. The msi isn't 100% silent despite the /qn and it calls a webpage at the end that says "hey was this easy?" I'm starting to think it's a poorly written installation and I'm giving up on this. lol We'll have to continue manually installing until the vendor updates their procedures.
      • Run process explorer and see what is actually going on. We have found metering, even when disabled, can hang managed installs. Known issue.
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But IS there a log somewhere that says where it might be hung up?  I mean, I REALLY appreciate the thoughts & suggestions but I'd love a log that says "hey I'm stuck on step 3."

Answered 04/24/2014 by: DanHarmon
Blue Belt

  • msiexec includes logging options. Run msiexec.exe /? to see them.
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