It's seem that since i enrolled my first IPAD  by this URL htpp://kbox/mdm/enroll , there is not communication between kbox & this Ipad  .  IOS setup is well completed. I see my IPAD in kbox3000 inventory . But notghing happens when i try to IE send a message, intall an app or update inventory drom device , i do not have details as well.

Thanks you.




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I would suggest contacting KACE Support.

Answered 03/29/2013 by: andrew_lubchansky
Black Belt

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Did you install the K3000 app?
If you run a inventory from the K3000 console it tries to install an app on your device

Answered 04/02/2013 by: -mrk!!-
Yellow Belt

  • No, the K3000 app did'nt install . I tried within Android too : same result -> Error while download
  • If your Apple Push Notification Service and Google Cloud Messaging is set up correctly, I would look at SSL. Can you tell me exactly what error message pops up? That would help me to give advice.
  • No error message , just nothing happens .....Download failed on Android, Done on Idevice .
  • I have seen this issue too on a Android device. Try using Firefox as a browser to enroll the device, it will ask you to install the certificate and it will then download the app without any problems. The app has some problems with the download manager which the default browser and chrome use. Try it and let me know...
  • More info: http://code.google.com/p/android/issues/detail?id=5851
  • Yeah !! on an Android device with Firefox , i's works !! thanks a lot .
    So on an Ipad .....?
  • Is the iPad listed in the K3000 appliance?
  • Yes it is, well listed
    But, I tried many time to tune the IOS setup (completed) with each time new certificate request but there is still no app k3000 installation on idevice.
  • So the iOS app will be installed as soon as you run a inventory for the iOS device. If it doesn't work, delete the device from the inventory and enroll it again, don't forget to install the certificates!
  • The certificates are installed ( i see it on ipad -> profils ) the ipad is listed so always no app installed
  • So the iOS app will be installed as soon as you run a inventory for the iOS device. If this doesn't work check your certificates and/or contact KACE support
  • has anyone found the solution as to why iOS device will not communicate with K3000?
    I did a fresh new install; setup SSL successfully, generated new apple cert successfully, i see the iOS device in the list but there still no communication between them
  • I have the same problem; has anyone found a solution to this?
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