Hi guys, I have created a profile in which I configured only the Exchange ActiveSync. There I typed the ActiveSync host and I checked the SSL checkbox. I saved the profile and since then I am trying to install it to a device and I always get this error message:

There was an error installing the profile.
--- Error - Batch cmd: '/devices/8/install_profile?prof_id=18&signed=false'. Device id '8' Msg: 'Error: 'email' field has not been set in the 'devices' DB table. Profile install cancelled.'

Do you have any idea what may causes this?


Thanks in advance.

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OK, here is the solution. For my tests I was using an AD account which didn't have a mailbox. After I created a mailbox for my testing account and after I tried to install the profile again, it worked perfect.


Thanks John form Dell CS!

Answered 11/06/2013 by: elvenil
Senior Purple Belt

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