Can someone please tell me if this is possible? I want to create a workflow for service desk tickets upon submittal. Here is what the process will look like.
1. End user submits Service Request
2. Ticket gets routed to IT secretary do determine if it qualifies as an IT service request, then assigns to VP.
3. VP either approves or rejects the request based on the IT policies set forth by the company, then assigns to 1 of 3 managers within the department.
4. Manager then assigns ticket to a technician/administrator then determines the date the ticket should be completed.
Of course it would be nice to get emails along the way. Is this possible using this software? I was told it was by the sales guy, but I haven't found anything within the configuration that supports that claim.
Thanks in advance!