K1000 - upgrade to version 5.4.7
Hello , I just upgraded to version 5.4.7 on K1000 and it's righly messed up our service desk. We only launched it a couple of weeks ago into the business, but it has changed some of the views and other options.
1. The date format is now set back to US (American) format ie 01/10/2013 - which is Jan 10th. Before the option would appear as Jan 10th 2013. How can I change this back or to European based date format? (UPDATE: THE DATE GOES TO EUROPEAN FORMAT IF I CHANGE THE ORGANIZATION REGION TO FRANCE,GERMAN ETC BUT IT ALSO CHANGES THE LANGUAGE TOO !!)
2. On the helpdesk tickets categories , the drop down selections would move out horizontially - now they appear vertically. This makes the view all squashed up and confusing looking. How can I change this ?
3. When we first log into the service desk - it is showing up a default service desk view (even though we only have 1) and it gives up views that we don't want to see. I've selected the which is the defauly queue in the setting ,but it didn't make any difference.
4. I've applied the hotfix I got from Kace support - but this hasn't fix anything
Also , I've just noticed that it has removed all our company logos from the splash screens etc