K1000: Ticket submitter auto CCs manager
I've been looking through the custom ticket rules and I know it's possible to set a rule that when a person creates a ticket in our service desk I can specify another person to be automatically added to the cc list. However doing this on a per person basis would just be way too tedious.
Is there a way to make this group based? Like if you created a label that specified all the users in a department and anyone under that department label would CC their manager? I didn't see an option for that.