K1000 ticket looping
Is there a way to stop ticket looping in the Service Desk of the K1000? We mostly have tickets created by emails and some of those emails are "no reply" addresses. We get a an email to the helpdesk, it send an acknowledgement email, the no reply sends back a "do not reply" email, help desk replys again with an acknowledgement, and so on. Before we know it, there are 10000 worthless tickets that have to be cleared out of the queue. I know that addresses can be set to be ignored, but that doesn't help if we don't know from where we will get the autoreply. Suggestions?