K1000 Service Desk Stopped Sending Emails
Hi, so we just made the migration to KACE Service Desk about a month ago. When we first started, I created a ticket as User X and took ownership of it and made changes as user Y. When I did this, the K1000 would send out emails informing X that changes had been made to the ticket. At some point this stopped working. In the K1000 troubleshooting tools could send me a test email just fine. Additionally, my Email on Events section looks good to me, as you can see below. Any ideas? Thanks.
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