I am trying to setup our system to accept e-mail and create a ticket from it but I am not finding much documentation. I have the system setup per the admin guide but I am trying to find more info on the right format for the actual e-mail to populate the right fields. If I have multiple queues, does the e-mail need to reference the queue somewhere or do I just need to use different e-mail addresses for each queue?

Thanks
Answer Summary:
Cancel
0 Comments   [ + ] Show Comments

Comments

Please log in to comment

Answer Chosen by the Author

2
Have you seen this FAQ?

https://support.software.dell.com/kb/111729
With email the subject becomes the title, and the message is the ticket comment. The user submitter gets filled in and your default values. Nothing else gets filled in by default since the ticket came in via email and users don't have rights to change things like status, category..etc via email.

Each queue would have to have its own unique email address. You can't use one email for multiple queues. 
Answered 06/16/2016 by: nshah
Red Belt

  • Thank you... this is just what I needed
Please log in to comment

Answers

Answer this question or Comment on this question for clarity

Share