I have a small number of machines 4 out of 2400 that are all Windows 7 Enterprise or Professional x64 that the K1000 is reporting that their OS is just x86.  They all have the 5.4.10622 Agent and are calling in on time, and besides not checking in properly are all running normally.

Has anyone run in to this before?  I have uninstalled and reinstalled the agent, as well as manually removing the kinventory.xml file and forced them to check in again.  I would very much like to avoid having to re-image the machines.

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When you uninstalled did you go and manually delete the KUID from the registry so they would be seen as new machines not currenlty inventory as that KUID

Answered 04/01/2013 by: SMal.tmcc
Red Belt

  • Yes. It still returns the same values in the inventory when the agent reconnects on 3 of the machines. It did however fix one.
  • Do a regedit and look at HKEY_LOCAL_MACHINE\SYSTEM
    \CurrentControlSet\Control\Session Manager\Environment
    what do the keys show for OS, Processor_Architechture, and Processor_identifier
    should be Windows_NT, AMD64, and Intel64 Family....
    • They are all returning the correct values with AMD64. I think I may just need to re-image those machines.
      • pretty wierd, I have never seen that error here and we reimage all classrooms twice a year. At least you can use the WET to create MIG file of the users data.
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It could be a WMI problem that determines the architecture incorrectly.

What do you get if you put this in a command prompt?

wmic OS get OSArchitecture

Example on my system:

C:\>wmic OS get OSArchitecture
OSArchitecture
64-bit

Try running this if it doesn't return the value correctly: http://technet.microsoft.com/en-us/library/ff404265.aspx

Answered 04/02/2013 by: jknox
Red Belt

  • The 3 machines all return
    OSArchitecture
    64-bit
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