Hi guys,

I use the K1000 server version 6.3.113398 and in the Service Desk, tickets aren't automatically archived. I configured it in the Service Desk settings (each day at 6:00 am) and in the queue settings (Archive closed tickets older than : 1 week / Delete archived tickets than : Never) but my closed tickets never move in the archive. It seemed to work when I tested with the 6.2 server version because I have some tickets that are indicated "archived by system" in the Archive menu.

Is there a problem since the update?

Thank you in advance for your help.

2 Comments   [ + ] Show Comments

Comments

  • Ticket archiving is working automatically for me and we are on Version: 6.3.113399
  • I just updated to the last version (6.3.113399) but it still doesn't work.
Please log in to comment

There are no answers at this time

Answers

Answer this question or Comment on this question for clarity