K1000 doesn't archive ticket automatically
Hi guys,
I use the K1000 server version 6.3.113398 and in the Service Desk, tickets aren't automatically archived. I configured it in the Service Desk settings (each day at 6:00 am) and in the queue settings (Archive closed tickets older than : 1 week / Delete archived tickets than : Never) but my closed tickets never move in the archive. It seemed to work when I tested with the 6.2 server version because I have some tickets that are indicated "archived by system" in the Archive menu.
Is there a problem since the update?
Thank you in advance for your help.
2 Comments
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Ticket archiving is working automatically for me and we are on Version: 6.3.113399 - RichB 8 years ago
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I just updated to the last version (6.3.113399) but it still doesn't work. - SITEL 8 years ago
Answers (1)
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Posted by:
SITEL
6 years ago
Top Answer
Hi,
I have additional informations... I have 2 closed status : one for resolved ticket and another one for non-resolved ticket that need to be closed for some reason. I just noticed that only closed ticket in non-resolved status are automatically archived by system and not closed in resolved status.
My K1000 is now in 7.1.149 version. Someone can help me?
I have additional informations... I have 2 closed status : one for resolved ticket and another one for non-resolved ticket that need to be closed for some reason. I just noticed that only closed ticket in non-resolved status are automatically archived by system and not closed in resolved status.
My K1000 is now in 7.1.149 version. Someone can help me?