Hi guys,

I use the K1000 server version 6.3.113398 and in the Service Desk, tickets aren't automatically archived. I configured it in the Service Desk settings (each day at 6:00 am) and in the queue settings (Archive closed tickets older than : 1 week / Delete archived tickets than : Never) but my closed tickets never move in the archive. It seemed to work when I tested with the 6.2 server version because I have some tickets that are indicated "archived by system" in the Archive menu.

Is there a problem since the update?

Thank you in advance for your help.

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  • Ticket archiving is working automatically for me and we are on Version: 6.3.113399
  • I just updated to the last version (6.3.113399) but it still doesn't work.
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