If we have a system that is missing dell drivers, can the K1000 install the drivers from scratch (eg windows shows the yellow question mark in hardware manager), or must a dell driver of some type be installed for the device first?


I have a driver update running on an XP based D630c that shows lots of missing drivers. When I run the update it only attempts to upgrade existing drivers, and the missing drivers are never installed.


 

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If it boots and the k1000 can talk to it you can push any other missing drivers with k1000 scripts.

Answered 10/16/2012 by: SMal.tmcc
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I assume you are trying to use the Dell Updates feed.

The first issue is that the D630 isn't a supported system for the Dell driver feed.

There is a report built into the KBOX that you can use to show the available models for Dell Updates called "Supported Dell Models".

That list originates here: http://en.community.dell.com/techcenter/enterprise-client/w/wiki/2065.dell-driver-cab-files-for-enterprise-client-os-deployment.aspx

Past that, I believe Dell updates works like patching. If it's not there, it should install. I'm not 100% sure on this as I haven't tried it. 

Answered 10/16/2012 by: jknox
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We run a mixed house of HP and Dell.  Since the driver feed doesn't like to play well with most HP drivers and a couple Dell drivers, we have to run a script to push those from KACE.  It is pretty straightforward.

  1. Download drivers from Dell
  2. Test install from command line to figure out silent install commands, depending on driver, you may have to extract the driver to get at the setup.exe or .msi
  3. Create a script to install
  4. Test Push to a machine
  5. Deploy
Answered 10/16/2012 by: sdnbtech1
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