I've removed mcaffee and all firewalls, i've installed the agent locally, i've run the kbot updates the computer does not check in?

Has anyone experienced this?

i'm running the kbot with -s 4 0

I've looked at https://support.software.dell.com/kb/123963

Here are the results from the k1000..


Sending login credentials

      Login: \administrator

      [MSGCODE: 000] Begin agent_msi_provision.bat processing.

      [MSGCODE: 064] Detected 64-bit platform.

      [MSGCODE: 014] K1000 Agent is already installed.

      [MSGCODE: 100] End agent_msi_provision.bat processing.

      OpenService - NT_STATUS_OK

      StopService - NT_STATUS_OK

      DeleteService - NT_STATUS_OK

      CloseServiceHandle - NT_STATUS_OK

      CloseSCMHandle - NT_STATUS_OK

      Connecting to ADMIN$

      Deleting service file

      Disconnecting ADMIN$


  STEP 3: PUSH SCRIPT\PROVISIONING - FAILED


  [08/03/15 03:36:26 PM] End of remote communications. 

  [08/03/15 03:36:26 PM] End provisioning run.

This is for a windows 7 machine.

Thank you

Ed Millan
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  • I've looked at https://support.software.dell.com/kb/123963
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If K1000 Agent is already installed try running amptools to reset you configuration

c:\program files(x86)\dell\kace\amptools.exe resetconf HOST=YOURK1000.DOMAIN

Host should be the IP or FQDN of your K1000.

If you are trying to update the agent run kbot with "5 0" instead of "-s 4 0"
Answered 08/04/2015 by: jleitsch
Orange Senior Belt

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Review this KB: https://support.software.dell.com/k1000-systems-management-appliance/kb/112029

If you continue to have issues, document your testing and submit a ticket to KACE support.
Answered 08/04/2015 by: jknox
Red Belt

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