K1000 Service Desk and Process part of it.
It's a question with k1000 and it would be a service desk problem as well. Is there a way to edit the process before it creates all of the child tickets. Also can you only have one process, for some reason its not letting me create more. I'm trying to make a new user process but not all employees would have the same thing tings for tickets. Just think it would be better to have a template which then one could edit what happens. Is there a way to do this?It wouldnt make this effective if i have multipl processes that are all just different slightly.
Hopefully this can be solved, thanks.
Community Chosen Answer
When the bug affecting this blog has been fixed, I'd suggest taking a look:
In short, though, I do have processes setup for *slightly* different ticket setups (i.e. default values). For my user change queue, I have three processes (new user, term user, change user) with each process spawning three child tickets, and they are basically the same except for the default values in the parent and child tickets. Works pretty well here.
To answer your question directly - yes, you could go into the process every time and change the values for the parent and child tickets before you run them, but I think it's more time saving just to setup multiple processes and be done with it. More work on the front end, but much time saved on the back end.
And yes, you can create as many processes as you want. It's been a while since I set mine up, but if I remember correctly you need to have at least one parent ticket and possibly at least one child ticket before you can keep going.
Hope that helps!