K1000: All agents not syncing
We seem to be having an issue where none of our agents are syncing anymore. We can see the machines are online through the red/green icons. We have tried reinstalling the agents, but any new installs do not show up on KACE. We are currently using v5.5.90545 on the appliance. Has anyone had this issue or know a way to go about fixing it? Any help would be greatly appreciated.
Community Chosen Answer
Since the AMP-Connection is green, but the agents are no more checking in, I have a really bad feeling...
Is your box avaible to the internet?
check under kbox/munin/ for the ressources. Are there free memory and cpu ressources?
Check under Settings->Support->AMP queue if there are unusual many entries.
Check under Troubleshooting Tools->top if there is a service which is consuming much ressources (possibly a service with a high nice value)
Check also netstat for unusual connections (esp. outside of your network)
If you see any unusual there, open a support ticket and have a validated backup handy!
What you described (amp is connected, but check in does not work) is one of the typical signs for a compromised KACE.
Further informations: http://www.kace.com/support/resources/news/dell-response-to-k1000-vulnerability-report (the big red alert message in the news section)