K1000 5.4 SP1 bugs?
I have a growing list of issues with 5.4 SP1 I would like to share with the group. I also wanted to see if anyone has experience with these issues and wishes to share their experience.
Owners only comments are now only sent via email to the assigned ticket owner. These comments are no longer emailed to the "ticket owners" listed in Category CC or ticket CC.
We Can no longer append a KB article into the ticket comments. You can search and select the article but it does not populate into the ticket when selected. Tested with IE, Firefox, safari, chrome, etc…
In the ticket comment section when typing \r or \n it acts as a return. This is the original issue reported after upgrading to 5.4 support recommended upgrading to 5.4 SP1 before troubleshooting.
We have 3 queues in our service desk, when a user (ticket owners) log in they see all queues rather than their default queue. This changed after our last upgrade to 5.4.76847. I read in the SP1 release notes that a default queue can be setup using a label but I have not been able to find any supporting documentation.
I'll update as I work through these issues but support has been slow going...