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K1000 not creating ticket

Hi,

 

Our K100 has stopped creating ticket.  We received the email on our helpdesk inbox but tickets are not created.  We have rebooted KACE twice but that didn't help.

Thanks for your help.


5 Comments   [ + ] Show comments
  • Have you checked your exchange rules for inbound to the KBOX? All inbound email functions are controlled through your exchange box, not within the KBOX. - nshah 10 years ago
  • Yes, everything is good in exchange. Have rebooted kbox but no luck. - garrysabino 10 years ago
  • Any chance someone changed the queue configuration and the email address isn't correct on the queue? - chucksteel 10 years ago
  • There was no changes made and all of the queues are pointing only to one email address - the helpdesk address. - garrysabino 10 years ago
  • I went to Troubleshooting Tools and tried email sending and it returned this error:

    "LOG: MAIN
    Message abandoned: Spool write error (No space left on device) while receiving message from www
    LOG: PANIC DIE
    failed to write to main log: length=133 result=-1 errno=28 (No space left on device)"

    Logs -> Disk Status shows that we still have 193.51GB available on disk.

    Any idea? - garrysabino 10 years ago

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