Hi,

i am packaging the Snagit 10.0.1 applicaiton and the source is intstalling the office addins(word, excel, powerpoint, outlook) and making the registry entry under HKLM\Software\Microsoft\Office\word,excel,powerpoint,outlook
and also the Internet explorer addins...under HKEY_CURRENT_USER\Software\TechSmith\SnagIt\10\Addins\Internet Explorer

but after packaing the application the addins are not getting isntalled on windows-7 32 bit machine....
please suggest what will be the problem
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Are they not getting installed at all or just not appearing in the application's add-in list and/or toolbar? If the former, what does a verbose log tell you re: the features and components installed state?
Answered 05/24/2011 by: VBScab
Red Belt

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An old version of Snagit that I did was a vendor msi.

So if it's still a vendor msi what did you do to it, hopfully not capture it!
Answered 05/24/2011 by: timmsie
Fourth Degree Brown Belt

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@VBScab

addins are not getting installed in application and also the entry is not coming in registry in short they are not getting installed at all..and its a vendor MSI.
Actually in vendor MSI which got extracted from source showing addins under registry HKEY_USER_SELECTABLE

but in the exe provided it is showing the addins are getting under HKLM and HKCU location as stated in my previous post.

so i moved the HKEY_USER_SELECTABLE contents to respective HKLM and HKCU entries...but still m facing the problem...
kindly suggest what will be the issue.

@timmsie
yeah its a vendor MSI and i did not capture it...
Answered 05/24/2011 by: rrsaoji
Yellow Belt

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Actually in vendor MSI which got extracted from source showing addins under registry HKEY_USER_SELECTABLE

so i moved the HKEY_USER_SELECTABLE contents to respective HKLM and HKCU entries...but still m facing the problem...


I think this is not the problem. If the registries are in HKEY_USER_SELECTABLE then the registries will be written as per ALLUSERS property. If it is per machine then the reg are written to hklm and to hkcu if it is per user.

I think the problem will be somewhere else. check the log file, you may get some clue.
Answered 05/24/2011 by: naveen.packager
Green Belt

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