Hi all,

I have some issue when I try to create a new package for Adobe Reader 9.2 in my company.
We have downloaded the exe file from Adobe website, and use Adobe Customisation Wizard to generate a transform file.

When I try to install the application, it seems that sometimes everything works fine. But in many other case (on the same computer which is cleaned between each operation), the adobe plug-ins are not installed. Folder are created but the files are not installed.

In the MST, we can see one feature which seems to be used to install the plugin and it seems correctly configured.

Do you have any information to help us about this ?

Thanks in advance for your help
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Hi JeanLedot,

Your information is a bit limited, so I can only make some guesses.

- What is the installlevel of the plugin feature and the default installlevel for example?
- Are there any conditions on the plugin feature or custom actions that might be of influence?
Answered 11/13/2009 by: Rheuvel
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Are you trying to run Setup with the transform or are you executing "MSIExec /i..." etc.?
Answered 11/13/2009 by: VBScab
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Thanks,

First the install level of the plugin feature is "Always install this feature". What do you mean by "default feature" ?
I haven't found any conditions to the plugin feature and there are no condition on this in the custom action.

The parent Feature ("Adobe Reader Program Files") was set to "custom" for Install Level.

VBScab, We are executing the following command line
msiexec /i AcroRead.msi TRANSFORMS=AdobeReader_920_EN_001.mst /qn
Answered 11/13/2009 by: JeanLedot
Orange Belt

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Jean, you would be somewhat further down the debugging road if you were to always specify a verbose log on your command line:msiexec /i AcroRead.msi TRANSFORMS=AdobeReader_920_EN_001.mst /qn /l*v %temp%\AcroRead.LOG

Feature levels and InstallLevel
Each feature has a level and each MSI has an InstallLevel. If a feature's level is equal to or less than InstallLevel, it will be installed. A log will show you which features are marked for installation. For example:
MSI (s) (EC:98) [11:06:16:790]: Feature: Help; Installed: Absent; Request: Local; Action: Localtells us that the feature called 'Help' is not installed on the target (Installed: Absent), it was requested to be run from hard drive (Request: Local) and will be installed that way (Action: Local).
Answered 11/13/2009 by: VBScab
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Thanks for your help,

Here is the log part regarding installed features :

MSI (s) (B0:38) [10:49:58:168]: Feature: Help; Installed: Absent; Request: Local; Action: Local
MSI (s) (B0:38) [10:49:58:168]: Feature: ARM; Installed: Absent; Request: Local; Action: Local
MSI (s) (B0:38) [10:49:58:168]: Feature: AUM; Installed: Absent; Request: Local; Action: Local
MSI (s) (B0:38) [10:49:58:168]: Feature: Updater; Installed: Absent; Request: Local; Action: Local
MSI (s) (B0:38) [10:49:58:168]: Feature: Reader_Big_Features; Installed: Absent; Request: Local; Action: Local
MSI (s) (B0:38) [10:49:58:168]: Feature: SearchAndIndex; Installed: Absent; Request: Local; Action: Local
MSI (s) (B0:38) [10:49:58:168]: Feature: MultimediaPlugin; Installed: Absent; Request: Local; Action: Local
MSI (s) (B0:38) [10:49:58:168]: Feature: ReaderProgramFiles; Installed: Absent; Request: Local; Action: Local
MSI (s) (B0:38) [10:49:58:168]: Feature: ReaderBrowserIntegration; Installed: Absent; Request: Local; Action: Local
MSI (s) (B0:38) [10:49:58:168]: Feature: ReaderPDFIntegration; Installed: Absent; Request: Local; Action: Local
MSI (s) (B0:38) [10:49:58:168]: Feature: Accessibility_Plugins; Installed: Absent; Request: Local; Action: Local
MSI (s) (B0:38) [10:49:58:168]: Feature: Atmosphere_3D; Installed: Absent; Request: Local; Action: Local
MSI (s) (B0:38) [10:49:58:168]: Feature: AdobeCommonLinguistics_Big; Installed: Absent; Request: Local; Action: Local
MSI (s) (B0:38) [10:49:58:168]: Feature: Enterprise; Installed: Absent; Request: Local; Action: Local
MSI (s) (B0:38) [10:49:58:168]: Feature: Plugins; Installed: Absent; Request: Local; Action: Local
MSI (s) (B0:38) [10:49:58:168]: Feature: AdobeCommonTypSpt; Installed: Absent; Request: Local; Action: Local
MSI (s) (B0:38) [10:49:58:168]: Feature: Resources; Installed: Absent; Request: Local; Action: Local


If I understand your previous reply, it seems that my plugin feature is not installed... but I have the corresponding files after the installation... How can you explain the fact that it works on some computer and fails on others ?

Thanks in advance
Answered 11/16/2009 by: JeanLedot
Orange Belt

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