We recently updated our server on our K1000 and noticed a strange issue and would like to know if others are seeing the same thing.  We use the email comments and web page comments to update tickets and I found that since the update, users aren't getting update emails when we reply to the comment using email threads.  It wasn't noticed right away since most of us tend to use the web page to comment since it is open for techs.  It was working fine before the update and I have now seen it multiple times.  Can anyone confirm this in their setup?
We are using some customization from this site but I don't believe that any of it is involved in this issue.  It seems to be tied to this area of the settings.  


comments appreciated.

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This issue is logged at K1-18177 and K1-18175 with Dell and has been addressed as fixed in v6.4SP1 Update (v6.4.1202061). We noticed this issue before the update and now that we have applied the update the issue appears to be resolved. 

If you cannot update to v6.4SP1 what we used as a work around was to enable 'Any Change' for 'Owner' and 'Submitter' and if someone sent in an email comment they would receive the notification. Mind you, they would also receive a notification for literally everything so keep that in mind. If you can update though I would say do it. 

Hope this helps! 
Answered 02/10/2016 by: MAXintosh
Senior Purple Belt

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