Is it possible to have a non-ticket owner close out tickets?
Since I'm setting up this queue for our maintenance department, i was wondering if it's possible to have a non owner close out a ticket.
Not all of our maintenance department use computers or anything to get their work orders. Their supervisors just print them out and hand it to them. When the WO is completed, they bring it back in signed and the supervisor closes out the ticket under the maintenance person's name.
Right now I can't seem to find any way to do this. Can a non owner close out a ticket on someone else's behalf?