KACE Product Support

Hello, I'm a technician at a university that's deployed K1000 and K2000. I have noticed some of our Macs that run 10.6.x won't report to the K1000 even though the Agent is installed and running.

I've tracked it down to the following error message (in bold italics) when running runkbot 2 0, but I don't know how to fix it:

XXXmac-L000865:bin admin$ sudo ./runkbot 2 0                                                                                                                                                                                                                                        Password:

kbot[0:0] @ 2012-12-05T15:49:53 (activity) Running kbot: runkbot 2 0 

Kbot [2-0] not found locally, downloading ...

kbot[0:0] @ 2012-12-05T15:49:53 (activity) Validating kbot xml

kbot[0:0] @ 2012-12-05T15:49:53 (status) Kbot xml /Library/Application Support/Dell/KACE/data/kbots_cache/2-1305145611_expanded.xml, Validation Success

kbot[0:0] @ 2012-12-05T15:49:53 (activity) Validation complete

kbot[2:0] @ 2012-12-05T15:49:53 (status) START

kbot[2:1305145611] @ 2012-12-05T15:49:53 (activity) Launching program: '/Library/Application Support/Dell/KACE/bin/KBoxClient.exe' '-server=kbox1.XXX.edu -urltype=https -company="$(KACE_COMPANY_NAME)" -splash="$(KACE_SPLASH_TEXT)" -fade=1 -notifyevent=' wait='true'

sh: KACE_COMPANY_NAME: command not found

sh: KACE_SPLASH_TEXT: command not found

dyld: lazy symbol binding failed: Symbol not found: _Perl_Tstack_sp_ptr   Referenced from: /Library/Application Support/Dell/KACE/bin/../lib-darwin-10.4-x86/auto/Crypt/SSLeay/SSLeay.bundle   Expected in: dynamic lookup   dyld: Symbol not found: _Perl_Tstack_sp_ptr   Referenced from: /Library/Application Support/Dell/KACE/bin/../lib-darwin-10.4-x86/auto/Crypt/SSLeay/SSLeay.bundle   Expected in: dynamic lookup 

KreateProcessCaptureOutput: child terminated with signal: 5

kbot[2:1305145611] @ 2012-12-05T15:49:54 (output) ProcessOps_LaunchProgram: Launch failed: 0 exitCode=0

kbot[2:1305145611] @ 2012-12-05T15:49:54 (status) FINISH (in state 'remediation_failed')

UploadFile: Uploaded to https://kbox1.XXX.edu/service/kbot_upload.php?BAD_MAC_IP=10.1.23.192&filename=KBOT_LOG.txt&mac=DDF5302074E04781A4CFA469104A45CB Upload speed: 0.000000 bytes/second

Cleaning up log file [/var/tmp/tmp.0.JXJcCK]