Integrating Bomgar Remote Desktop
We have recently purchased a Bomgar B200 to use for Remote Desktop and various other things and it's an extremely nice piece of equipment. One of the key selling points was that it could integrate with the K1000 as a machine action. See Exhibit 1: http://www.kace.com/about/releases/07_28_09.php , and Exhibit 2: http://www.kace.com/products/systems-management-appliance/features/remote-control.php
Also, within the K1000 I have the option to set a Machine Action to use Bomgar. However, the syntax is possibly wrong as it will not launch Bomgar and connect to the machine. I have called both KACE and Bomgar Support and neither one of them even knew that this was something that was being or could be done...
-_-
Anyway, has anyone had any luck setting this up?
Also, within the K1000 I have the option to set a Machine Action to use Bomgar. However, the syntax is possibly wrong as it will not launch Bomgar and connect to the machine. I have called both KACE and Bomgar Support and neither one of them even knew that this was something that was being or could be done...
-_-
Anyway, has anyone had any luck setting this up?
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Posted by:
jknox
13 years ago
This only works in IE and the Bomgar console must be opened before clicking on the machine action in the KBOX. Keep in mind that the Bomgar software needs to be installed on both the machine you are using and the one that you are trying to log in to.
1.Login to the KBox admin console as an admin.
2.Navigate to the Settings>Control Panel tab.
3.Click the Edit Mode link under Machine Actions.
4.Chose Action 1 or 2 and enter the path to the Bomgar console executable with the“-ÂÂpush KACE_HOST_IP†switch.
e.g "C:\Program Files\Bomgar\Representative\it.bomgar.com\bomgar-ÂÂâ€Ârep.exe" -ÂÂpush
KACE_HOST_IP
5.Click the Set Actions button.
6.Follow this article to set permissions in IE: http://www.kace.com/support/kb/index.php?action=artikel&cat=1&id=518&artlang=en
1.Login to the KBox admin console as an admin.
2.Navigate to the Settings>Control Panel tab.
3.Click the Edit Mode link under Machine Actions.
4.Chose Action 1 or 2 and enter the path to the Bomgar console executable with the“-ÂÂpush KACE_HOST_IP†switch.
e.g "C:\Program Files\Bomgar\Representative\it.bomgar.com\bomgar-ÂÂâ€Ârep.exe" -ÂÂpush
KACE_HOST_IP
5.Click the Set Actions button.
6.Follow this article to set permissions in IE: http://www.kace.com/support/kb/index.php?action=artikel&cat=1&id=518&artlang=en
Posted by:
dyehardfan
13 years ago
I figured out the issue. Bomgar 10.6.2 had issues with the push and jump commands to access the Rep Console. We upgraded to 10.6.3 and updated the command syntax in Machine Actions and it works like a charm.
A couple of interesting things I picked up from Bomgar Support dealing with Command Line:
Customer Client
-- = stop processing more arguments
-install1 = stage (1) install; pass the original installer as the next parameter
-install2 = stage (2) install; pass the original installer and the unpack folder and the install folder as the next 3 parameters
-elevate = installs as a service and starts it if possible
-service:run = [Win32] called by the service manager only
-service:helper = [Win32] used to pass information required to do impersonation
-service:remove = used for manual removal of service which may be hard otherwise on some platform
-uninstall = uninstalls the client
-pushed = indicates that this instance was pushed
-debug = indicates that this instance should run in debug mode (create a log)
-no-cleanup-temp-unpack-folder
-drone = indicates that this is a drone instance
-pinned {drone|elevated|setup|upgrade|nomulti|service:remove} = indicates that this is a pinned instance with optional parameter
-multi = allows multiple instances
-nomulti = silently exits if another instance is running
-safemode = [Win32] used to indicate we're starting in safemode and need to do some cleanup
Rep Client
--username <username> = supply a username to the login dialog
--password <password> = supply a password to the login dialog
--submit-login = automatically submit the login dialog when it shows initially
--nologin = do not initially show the login dialog
--kill = kill any running instance of the representative console and then exit
--jump <search string> = cause an already logged in instance of the representative console to start a session on a jump client whose Computer Name, Comments field or IP Address matches the given search string. (10.4.0+)
--push <hostname> = cause an already running instance of the representative console to perform a push (Jump) operation to the given hostname on the local network and then exit.
--help = shows these options (10.0.7+)
Using push will push a temporary version of the Jump Client out to machines, but if you already have the client installed on your machines change the syntax to jump instead of push and it will increase your load time of that machines GUI.
A couple of interesting things I picked up from Bomgar Support dealing with Command Line:
-- = stop processing more arguments
-install1 = stage (1) install; pass the original installer as the next parameter
-install2 = stage (2) install; pass the original installer and the unpack folder and the install folder as the next 3 parameters
-elevate = installs as a service and starts it if possible
-service:run = [Win32] called by the service manager only
-service:helper = [Win32] used to pass information required to do impersonation
-service:remove = used for manual removal of service which may be hard otherwise on some platform
-uninstall = uninstalls the client
-pushed = indicates that this instance was pushed
-debug = indicates that this instance should run in debug mode (create a log)
-no-cleanup-temp-unpack-folder
-drone = indicates that this is a drone instance
-pinned {drone|elevated|setup|upgrade|nomulti|service:remove} = indicates that this is a pinned instance with optional parameter
-multi = allows multiple instances
-nomulti = silently exits if another instance is running
-safemode = [Win32] used to indicate we're starting in safemode and need to do some cleanup
Rep Client
--username <username> = supply a username to the login dialog
--password <password> = supply a password to the login dialog
--submit-login = automatically submit the login dialog when it shows initially
--nologin = do not initially show the login dialog
--kill = kill any running instance of the representative console and then exit
--jump <search string> = cause an already logged in instance of the representative console to start a session on a jump client whose Computer Name, Comments field or IP Address matches the given search string. (10.4.0+)
--push <hostname> = cause an already running instance of the representative console to perform a push (Jump) operation to the given hostname on the local network and then exit.
--help = shows these options (10.0.7+)
Using push will push a temporary version of the Jump Client out to machines, but if you already have the client installed on your machines change the syntax to jump instead of push and it will increase your load time of that machines GUI.
Posted by:
dyehardfan
13 years ago
And it works great in Chrome or FF as long as you're using something like IETab2 to use the IE Engine on KBOX.
Posted by:
boatnerb
11 years ago
Be sure to check out the new Bomgar integration options for the Dell KACE K1000. A lot has changed since version 10.6. Bomgar now supports a much simplier script syntax for jumping to remote systems, and you can even integrate Bomgar with the Service Desk module so that tickets are automatically updated with information from the Bomgar session.
Download the integration guide here...
https://www.kace.com/resource-center/resources/Using-Bomgar-with-the-Dell-KACE-K1000-Management-Appliance
The latest Bomgar API Guide is available here...
http://bomgar.com/api
Check out the chapter on Bomgar Representative Console Scripting and the Client Scripting API.
Posted by:
c_brock
11 years ago
Here is a Blog Post that I created that might help you out.
http://www.itninja.com/blog/view/bomgar-integration-101
Comments:
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Goo article. I'm assuming that the update query is suppose to reset Custom_Field_Value so that once a email has been sent it isn't sent a second time. I am using Custom_Field_Value 1 so have set T.CUSTOM_FIELD_VALUE0 = ''. The Run log shows no errors, but every time the ticket is opened and save and new email is sent.
I also was wondering if you thought about not sending it automatically, but making it so that Help Desk person could decide when to send it and whether the trouble ticket merits a remote session? - lbenioff 11 years ago
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