Can someone help with installing software through a K1000 (Trial)

I am trying to install Adobe Reader to 2 test machines (XPSP3) I have my MSI and MST that I have been using for a year or so with no problem running from the below in a batch file
  • msiexec /i "%~dp0AcroRead.msi" TRANSFORMS="%~dp0AcroRead.mst" /qn

This runs silent and perfect everytime.
As soon as I bring the K1000 into the equation, nothing happens.

I have tied putting all the files in a zip and running every command that I can think to run. I can not see where on the test bed the files copy over to, I can see no logs that relate to the installation, nor can I tell it to generate a log at the time.
The only thing that seems to work is I get the post install popup.

Can someone please help me with this as I am about lose it..

These are the ways that I have tried to install it, there are likly more but these were all that were cached in my browser..
  • Run from deploy.bat with msiexec /i "%~dp0AcroRead.msi" TRANSFORMS="%~dp0AcroRead.mst" /qn inside
  • "AcroRead.msi" TRANSFORMS="AcroRead.mst"
  • "AcroRead.msi" TRANSFORMS="AcroRead.mst" /qn
  • /i "AcroRead.msi" TRANSFORMS="AcroRead.mst" /qn
  • /i ".\AcroRead.msi" TRANSFORMS=".\AcroRead.mst" /qn
  • %~dp0AcroRead.msi TRANSFORMS=%~dp0AcroRead.mst /qn
  • /i "%~dp0AcroRead.msi" TRANSFORMS="%~dp0AcroRead.mst" /qn
Thanks!
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We use'd a lot of time solving this, and ended up whit Foxit Enterprise Reader.... :|
Answered 11/06/2011 by: thumbsupy
Senior Yellow Belt

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Couple things you can try:

1. Get rid of the installer bat and just paste your command into the installer command window. Mine looks like this:
AdbeRdr1001_en_US.exe /sAll /rs /msi EULA_ACCEPT=YES
2. I would think about getting rid of the non-standard characters, if only to eliminate that being a cause. (%~dp0)
3. Check the KDeploy.log for install errors. (search it for your installer name "AcroRead.msi" Feel free to post it here.

HTH,
Scott
Answered 11/07/2011 by: scottlutz
Orange Senior Belt

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Run from deploy.bat with msiexec /i "%~dp0AcroRead.msi" TRANSFORMS="%~dp0AcroRead.mst" /qn inside

I would think to maybe add the full path for msiexec, so it looks something like:
c:\windows\system32\msiexec.exe /i "%~dp0AcroRead.msi" TRANSFORMS="%~dp0AcroRead.mst" /qn
Answered 11/07/2011 by: scottlutz
Orange Senior Belt

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I have made a bat file with this command:


@echo off
echo Please shutdown programs like SAP, Internet Explore or other applications
echo that might show embedded PDF files or the installation might fail!
echo.
ping 127.0.0.1 -n 10 > NUL
echo Acrobat Reader X is installing please wait...
echo.
echo Please restart when the installation is done!
msiexec /i AcroRead.msi TRANSFORMS=AcroRead.mst REBOOT=ReallySuppress /qb-!


this work like a charm, I haven't tried it with a /qn tho!
Answered 11/07/2011 by: rmeyer
Second Degree Blue Belt

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Thanks every one i'll have another go with all this info.

@scottlutz the non standard characters (%~dp0) provide the full path to the files (regardless of where the folder is)
I'm using this as I can not see where the files copy over to on the test bed.
Now I know what the log is called I have found it, so I will go through that. I hope this is all I needed to diagnose but well see..
Doesn't kace add msiexec.exe automatically to the path?

@rmeyer is that "!" meant to be an the end? Never seen that before when installing.
Won't /qb get in there way on the machine? I use /qn so that it does not show up and just installs in the background.
Answered 11/07/2011 by: UserInterface
Senior Yellow Belt

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@rmeyer as soon as I put in your code it worked first go!
now I'll just have to work out why.
msiexec /i AcroRead.msi TRANSFORMS=AcroRead.mst REBOOT=ReallySuppress /qb-!

Does anyone know why after installing Adobe it still prompts the end user ?
Answered 11/07/2011 by: UserInterface
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@UserInterface - /qb-! the - removes the dialoge control bar, the ! removes the cancel button.
still prompts the end user for what?
Answered 11/07/2011 by: cblake
Red Belt

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After the software has been installed they get the post installation pop up again. It happened to all computers in my test area once after install.
We just left it and about an hour later it vanished I have not rebooted any of them yet to see if it comes back again..

Yep after restart it comes back even thought software is still installed.
Answered 11/07/2011 by: UserInterface
Senior Yellow Belt

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have you tried using this to make the mst file with ?

Adobe Customization Wizard X
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4950

I'm sure you can turn off the post popup's etc in that
Answered 11/09/2011 by: rmeyer
Second Degree Blue Belt

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Nothing wrong with the MST that was created properly. The pop up is from the K1000 not Adobe.
Answered 11/09/2011 by: UserInterface
Senior Yellow Belt

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If you're seeing repeated popups (meaning that the MI keeps running) then it's undoubtedly that the MI is associated to the incorrect software record. If you manually created a record (rather than using one created by an agent) then make sure you build a custom inventory rule to properly detect the software; a much easier approach is to install Software X on a machine, inventory, then upload the installer file to the record created/updated by the agent.

Basically- misassociated record/MI leads to the appliance not being able to validate whether or not the computer has the desired software because it's testing against the wrong thing.

Upload your zip to the right DB record, then point your MI at the right DB record and you shouldn't see it running if the software is present on the system.
Answered 11/09/2011 by: cblake
Red Belt

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Not sure what MI is but looked at it closely and the software was "Adobe Reader 9.4.4" instead of "Adobe Reader 9.4.0" so switched it and will monitor in from here.
Answered 11/09/2011 by: UserInterface
Senior Yellow Belt

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MI = Managed Install; Sorry.
Answered 11/09/2011 by: cblake
Red Belt

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