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install failed and cannot be removed

hi all,

we have a package, vendor msi, that was incorrectly installed and now, we are not able to uninstall it, the error message is "this operation is only valid for installed products".

we cannot reinstall it because it tries first to uninstall what was wrongly install and it fails too.

but i can see the entry into add/remove programs.

how can i fix this crap?

any suggestions?

thanks!

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Answers (3)

Posted by: kiptek 15 years ago
Second Degree Green Belt
0
run the uninstall with /l*v (verbose log) & provide the log file...
Posted by: aogilmor 15 years ago
9th Degree Black Belt
0
msizap.exe availiable in the windows installer sdk
Posted by: anonymous_9363 15 years ago
Red Belt
0
ORIGINAL: kardock
how can i fix this crap?
- Load up the MSI and produce a report of what it intalls, file-wise and registry-wise.
- Build a script to remove the files and registry settings, being careful to only remove application-specific stuff.
- Add a command to the script (having made sure it actually deleted what you asked it to, of course, to run:

.....MSIZap T! [ProductCode]

to remove evrey last vestige of it from the machine.
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