Hi folks,

I have one Dell Precision 5510 w/ a M.2 PCIe NVMe SSD that I need to deploy my Windows 7 build to. I've looked at other threads regarding issues with this machine, but haven't had much luck with applying the actual image. So far, I'm able to boot into my KBE w/ WINPE10 without any problems. The problem I'm running into is when the image is applied and the machine reboots for the first time post-driver feed installation. It consistently BSOD's and I'm wondering if I need to be using the "Create UEFI Partitions" and "Apply UEFI Partitions" tasks for pre and mid respectively.

Additionally, I'm wondering if I simply need to add this hotfix to my build: https://support.microsoft.com/en-us/kb/2990941

I've injected the nvme.sys drivers into the feed to hopefully resolve the BSOD. But in addition to it blue screening post-image application, it also takes over an hour to copy the image from the server. I believe that this may have to do with the USB-C ethernet adapter.

If all else fails, I may just have them replace the machine with a 5510 w/ a SATA SSD instead of a M.2 PCIe to see if that fixes the post-image BSOD issues.

Thanks in advance for your help.

D
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  • You may have already seen this KB article, but just in case: https://support.software.dell.com/k2000-systems-deployment-appliance/kb/185551
  • We can get our 5510 to boot from flash drive it starts the image gets to where the first reboot is and it reboots but goes back to the K2000 main screen menu and stops. We have followed the instructions to delete the drivers and put the storage drivers in the custom folder and it still doesn't work for us. This is the only model we are having problems with.
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Hey guys,

Thanks for all your answers. I thought I would just summarize my experience for anyone that searches for this in the future.

It looks like as long as you can get a KBE working with the machine (I used a KBE built using the WinPE 10 Cab, sans the problematic iaStorA.sys storage driver) it will work with Windows 10 builds using the default Win10x64 drivers in the feed. With Windows 7, as long as the hotfix is applied to your Windows 7 build, it'll work. Without the hotfix, Windows 7 x Dell Precision 5510 will result in a BSOD nearly every time.

If anyone has anything else to add, please let me know. But I think this seems to be the best way to get it working properly.
Answered 06/07/2016 by: dwilks_
Senior White Belt

  • Did this also solve your image time issue? I'm running into the same problem and can get my boxes to image, but my image time is 2 to 3 times longer than other models.
    • For some reason, that particular model still gave me issues. Are you loading a Windows 10 build onto it?
      • I'm using Windows 7 image. I was finally able to solve this problem thanks to a great recommendation on the following thread. It took my imaging time from 90+ minutes to around 20 minutes. Hopefully it'll help you too...
        http://www.itninja.com/question/dell-optiplex-7040-slow-to-image-through-k2000?utm_source=itn_email&utm_medium=answer_alert&utm_campaign=notifications&utm_content=question_permalink
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Sometimes the storage driver in the driver pack can be the culprit, just delete that on the samba share...and recache all drivers.
Answered 06/07/2016 by: jayrobinson
Senior White Belt

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check your bios settings for the drive type.  If it is set to raid change it to achi. Saw on web that raid bios setting can be problem
Answered 06/07/2016 by: SMal.tmcc
Red Belt

  • Currently, it's set to AHCI in the SATA Operation menu. I'm going to try applying the hotfix to my build. I'm wondering if it's just an issue with applying Windows 7. Will try 10 and report back.
    • some one had that problem with a samsung M.2 NVMe drive on a different model dell and he had to find the exact driver pack to fix
      • Just imaged w/ my Windows 10 build. Booted up with no issues - no BSOD / driver issues. I believe if I apply the hotfix provided by Microsoft to my current Windows 7 build, it'll work. However, I may just stick with Windows 10 - the image time via USB-C is abysmal.
    • Yes you have to apply the hotfix, we saw the same thing.
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