I am attempting to create a user label that will restrict access to certain knowledgebase articles. Basically keep individuals out of articles with sensitive information. I am looking for assistance. Thanks!
0 Comments   [ + ] Show Comments


Please log in to comment


Go to Settings > Users and select the checkboxes next to the users you want to add to the label.
Click on Choose Action > Add Labels and give your label a name.

Go to Service Desk > Knowledge Base and select the checkboxes for the knowledge base articles you want to show to those users. Click Choose Action > Apply Labels and select the label you created in the previous step.

Now the knowledge base articles you selected will only be visible to those users.
Answered 11/19/2015 by: h2opolo25
Red Belt

Please log in to comment
Answer this question or Comment on this question for clarity