We have a small program that emails our Service Desk when an account gets locked out.  I have created a rule that changes the category on the ticket creation.  Now I need for it to change the submitter to the person that is locked out.  When the email comes in, the subject line has this

Account Locked out: "Domain\username"    

Body of the email has

Account Name: Domain\username

Workstation: Computer Name


Time: 1/24/2014 8:59:36 AM


Is there anyway to pull this info with a ticket rule and change to the correct submitter?

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