I need to change the submitter on a K1000 ticket that gets created automatically
We have a small program that emails our Service Desk when an account gets locked out. I have created a rule that changes the category on the ticket creation. Now I need for it to change the submitter to the person that is locked out. When the email comes in, the subject line has this
Account Locked out: "Domain\username"
Body of the email has
Account Name: Domain\username
Workstation: Computer Name
Time: 1/24/2014 8:59:36 AM
Is there anyway to pull this info with a ticket rule and change to the correct submitter?
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