How to make only one K1000 queue visible for a group?
Hi. I've been looking for this all over the manuals and Internet.
I have created a Queue "user" for users, which do not work in Helpdesk, to create their own tickets. (With minimal Information).
So I want them to login into the user gui. Go to Service Desk, click on "New Ticket" and then I don't want them to see an selection of all queues. I want to directly open the Ticket in the User queue.
I have already assigned all Users the default queue "user".
Is there any chance doing it the way I want?
edit-formatting and grammar