How to Email Owner and Submitter on ticket Creation
I am needing a custom ticket rule to send an email to the Submitter and the Owner when a ticket is created. I already have a rule to auto asign the Owner based on location. I have looked over simular questions asked. Due to my lack of knowlege and programming skill with sql I don't seem to be able to make it happen. So I guess what I am needing is the code and how to setup the custom ticket rule to make this work. Thanks everybody.