My IT Help Desk team is looking to better understand our ticket load and want to get a more visual interpretation of various metrics. One of the tools we are looking into is the Twitter Bootstrap for KACE posted at  The video posted at is a great resource, but doesn't explain to me to make easy to interact with in a web browser. PHP is supposed to be easily integrated into HTML, which you view through a web interface, but I have not a clue how to begin this process. I am a hardware guy, not a programmer or web developer. I feel like such a n00b, but can anyone provide me with some resources to better learn how to implement this tool with the Help Desk team? I easily follow the video, and I am learning the basics of PHP from Code Academy, but nothing has shown me how to get it posted on our Intranet. Thanks in advance!

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  • Please send me an email and we can talk about it.
    • Okay, another n00b question... how do I do that? I don't see an email associated with your account... unless I am missing something entirely. Thank you again.
      • I just updated my profile.
      • I just updated my profile.
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Here is how:

For testing purposes: On your spare Windows 7 machine, download and install WAMP

or on a MAC user MAMP

If you have a production web server you can use that as well, as long as it supports PHP.  

Then download a zip of Twitter Bootstrap for Kace servce desk from here:

Extract the files to the www or http director for WAMP/MAMP.  

Then within the config (/includes/config.php) file:

1. edit the $kaceBoxDNS entry to point to your development kbox, either the IP or the DNS

2. edit the $dbpassword to access your development kbox

3. you can change the mainQueueID if you want to, otherwise leave it at 0

4. edit the $mainQueueOwners= the corresponding number for the "Ticket Owners By Label:" found within the queue configuration

That should get you going. 

Answered 06/13/2014 by: Jbr32
Tenth Degree Black Belt

  • Or check out
    • I met the folks at Indigo Mountain at the last Dell Software user forum. I was impressed with their ability to add functionality into the Kace box without having access to an API. In particular their bar code scanning app was neat.
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