How to archive tickets?
I have a few questions about Ticket Archival in the K1000 currently my organization does not archive its tickets and over the past year we have seen ticket searches and reports slow down some. I have seen that it is possible to archive old tickets but I am unsure how this is done. Also, I would like to know if we can still find archived tickets to reopen them and report on them. Is there anyone who does this currently?