I have searched the documentation and not really found the answer I was hoping to find. I want to know how to add/remove the various tabs that users see. Where can I find this information?

I did find a section in the documentation that described how to setup a Help Desk Staff member. However, it did not really explain what I was doing. It simply said duplicate these settings. So, I did not really learn what I had hoped to learn. :)

Answer Summary:
use the roles from the helpdesk to do this
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Hey mcottle,

I'm assuming you mean the roles section for what different user roles see.

This can be found on the Helpdesk tab -> Roles -> Select the role you want to edit view for and then edit away. Example Below:

Answered 04/17/2013 by: Roonerspism
Second Degree Brown Belt

  • Thank you very much. I am familiar with this page and thought it was where I should go to make the desired change. However, I have not been successful. For this particular example I am trying to make the "Reporting" tab visible for the "End User" role. However, despite having "Reporting" set to "write" or "view" it does not show. Any thoughts?
    • nshah is correct below, if you have an 'end user' role you would need to direct them to the /adminui page instead of the default /userui . The reporting is an admin function, not a standard user function.I have however heard of people creating helpdesk queues which allow submitting of report values and an automated process kicks of a report print and emails it to the submitter of the job. This would take a fair bit of time to develop though. My suggestion would be to package up some jasper reports instead if you require end users to process reports.
  • The reporting tab won't show on the User Portal side. If you give them permissions to that, they will have to log into the admin side of the KBOX to see it.
  • Thank you very much!!
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