How do you handle upgrading your K1000 server and agent?
I am relatively new to IT (about 3 years from "IT Assistant" to "Help Desk" to "Network/ Desktop Analyst".
I've recently been given the task of looking into making our current KACE system more useful. Right now we basically only are using the Help Desk and some inventory. I am hoping to get into software distrobution and patching. But first I want to upgrade both our KBox and agent to 5.5 and 5.4 respectively.( I beleive the most current).
What have you do to effectively plan and prepare for this. I am in the process of pouring through the documentation, but would like to see how a real IT person would go about it. I am planning on doing the server side first. What kind of planb have you found useful and maybe share an example.
Thank you from a very new ITNINJA.