We have a new KACE Service Desk Process in place for bringing onboard a new employee.  In the Process we have many steps that the various departments work Tickets within their respective Queues.  When we start the Process for a given new employee we attach a document (pdf) that the hiring manager fills out.  This .pdf has all the specifics to what is needed to have this new employee come aboard.  I want this attachment to flow thru from the Process to all the tickets within that givin Process.  I am looking for some kind of ticket rule to carry out this task.

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  • I am sure there might be a way but then you might be bloating out the KBOX HD if a new attachment is added to each ticket based on the size of the attachment.

    In the process, people can see the attachment in the parent ticket.
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