How do I stop nightly back-ups on the KACE 1100 box?
we are a 24x7 operation and have been getting numerous reports about the ticket system not being available at night. After researching and testing, we have determined that when the nightly back-up begins (around 2 AM - used to be midnight, but we changed the back-up start time to 2 AM), the webGUI is no longer available on the system. It is taking approximately 4 hours to back-up and the system returns to normal operation around 6 AM every night.
My operations folk are simply unable to deal with that much down time, so I have been trying to figure out how to only run the back-up once or twice per week. At this point, it appears to me that there is no way to stop the back-up process. PLEASE HELP!
Community Chosen Answer
Support will most likely not turn it off. It sounds like your DB could use some clean-up as 4 hours sounds like a bit much. Reach out to support and go over ticket archiving optimization and see if they can clean your DB up and get that backup time lessened.