How do I stop K1000 from emailing every time a ticket changes?
We currently have custom ticket rules set up so if a user selects a particular location, an email will be generated and sent to the technician in that building. The email comes through, but now every time a change is made to a ticket and save is clicked, the custom ticket rule generates an email and sends it to the technician. I really only need one email to be sent when the ticket is generated. Can this be done with a custom rule in place?