Hi, how do I generate a report on failed agent installs and if possible, reason they failed ?  I don't see anything baked into appliance and copy-paste doesn't work the greatest if you have a large number to devices or multiple pages.

Thanks

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The following query will give you a listing by provision config just like the detail pages of the provisioning page. Please not that the query is ignoring errors for ports not accessible as this is normally a sign of nothing being on the other end.

 

Select PC.NAME AS PROVISION_NAME, PN.MODIFIED AS LAST_ATTEMPT, HOST_NAME AS FAILED_HOST, FAILURE_TYPE, ERROR, TIPS

from PROVISION_CONFIG PC

INNER JOIN PROVISION_NODE PN on

PC.ID = PN.PROVISION_CONFIG_ID

INNER JOIN KBSYS.PROVISIONING_ERRORS PE on

PE.ERROR_CODE = PN.ERROR_CODE AND

ERROR != 'TCP ports not accessible';

Answered 09/26/2012 by: CraigT
Orange Belt

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You could look at the logs, it will show you in the logs which machines failed and give a error codes. If you have a list of existing machines, I'd generate a report of machines in kace and then simply merge the list and have excel look for duplicates.

Answered 09/24/2012 by: ms01ak
Tenth Degree Black Belt

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You could also use the network scan portion of the KBOX and see if anyone is listening on port 52230. If they aren't you could then do as  ms01ak suggested, do an export and compare what failed or not. 

 

If you are having issues you can also install the agent via GPO to ensure that it gets out there without fail on people that log into the domain.

 

Answered 09/24/2012 by: nshah
Red Belt

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