Hello!

The first part to this question:

I would like the ability to be able to add multiple assets to a single ticket in the k1000 service desk. I want to be able to search for an asset, then select it, then search for another asset, then select it and so forth. That way, I can search for, and add as many assets as I'd like to.

The second part to this question:

Example: I have 10 assets that are exactly the same and a firmware update is available. I want to update the firmware to all 10 assets. I figured it would be best practice to make one ticket and associate those 10 assets to that one ticket. Now my question is this, when it comes to reporting, is there any drawbacks to doing it this way? Will there be any type of confusion that occurs if I do it this way when I run reporting. Another example is if I install a printer, I need to associate the printer asset AND the computer to the ticket that it's being installed on. Is it wrong to have two assets to one ticket? I just need to make sure when I run reports, there won't be any confusion. 
Can you give me examples of why this would not be appropriate? 

Thank you!
0 Comments   [ + ] Show Comments

Comments

  • This content is currently hidden from public view.
    Reason: Removed by member request
    For more information, visit our FAQ's.
Please log in to comment

Answers

0
You can configure a multiple select field to query an asset type. To do this you use the query syntax in Select Values option. For instance:
query:select ASSET.NAME FROM ASSET WHERE ASSET_TYPE_ID=13 ORDER BY ASSET.NAME ASC
Will select the name column from the Asset type for asset type 13.

As for reporting that entirely depends on what kind of reports you want to run. 
Answered 06/19/2017 by: chucksteel
Red Belt

  • Is there anyway to add a search box to this multiple select query?
    Also, can you add ALL assets and asset types to the query?
    • It does not appear possible to include a search box. Yes, you can include all assets.
  • Im able to multiple select all my assets. However, it does not seem to be associating the assets to the ticket. I don't see any service desk tickets associated when I click on a specific asset.

    I want to be able to look back and see how many tickets were associated with a specific asset.

    Also, correct me if I'm wrong, but I assume if it can't associate then I probably won't be able to use reporting for service desk.

    Thanks for all your help so far!
Please log in to comment
Answer this question or Comment on this question for clarity