This may be a stupid question (I have searched the Kbox admin guide first though) but how do I change the list of categories for helpdesk tickets? At the moment my Kbox has Network, Software, Hardware, Other. How can I create my own category types?

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Rating comments in this legacy AppDeploy message board thread won't reorder them,
so that the conversation will remain readable.


Categories are defined per Queue. So, you need to edit the category list for the queue you'd like to modify (the same area allows you to add/modify status, priority, impact, etc.).
Answered 09/10/2010 by: airwolf
Tenth Degree Black Belt

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Many thanks!
Answered 09/14/2010 by: stubox
Blue Belt

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Answer this question or Comment on this question for clarity