This may be a stupid question (I have searched the Kbox admin guide first though) but how do I change the list of categories for helpdesk tickets? At the moment my Kbox has Network, Software, Hardware, Other. How can I create my own category types?

StuBox
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Categories are defined per Queue. So, you need to edit the category list for the queue you'd like to modify (the same area allows you to add/modify status, priority, impact, etc.).
Answered 09/10/2010 by: airwolf
Tenth Degree Black Belt

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Many thanks!
Answered 09/14/2010 by: stubox
Blue Belt

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