When i update a helpdesk ticket on the k1000 with symbols such as % or \\ these do not appear on the email sent to the end user. Does anyone know why and how to resolve it?

We use exchange 2007. and K1000 is on 5.5


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Submit a ticket to KACE.  There's a bug where some symbols get cut off.  I don't remember if there is a fix or not, but they should be able to tell you.

Answered 11/28/2013 by: jknox
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