Help with closed tickets customization/adding resolution
I know this has already been asked but the threads I've read didn't make much sense to me. Let me preface this request with this... we've only had our K1000 for about a month, so i'm still getting my hands dirty with it. I have seen a bunch of posts about this and writing SQL queries to do the job... I have NO SQL query experience and can't even figure out where to do that in Kace so unfortunately I need some pretty detailed steps on how to accomplish this.
This is what we would like our closed ticket emails to show...
Dear <ticket submitter>
Your work order for <ticket title> has been closed. Please contact help desk if you have any questions or need to re-open your work order.
<ticket close date>
website link to our survey
website link to the kace ticket
Can anyone help me accomplish this in Kace? Thanks!!