hi All
i am working on an pplication which works great with win 7 64 bit but does not work with x86 through sccm 2007. it installs through setup.iss and result code shown is -3. any one know how to trouble shoot it? it works manually thr script but does not work for win 7 x86 through sccm 2007. shows code as -3.
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  • hi its an setup.exe and i can cretae setup.iss file. the result code after installing through sccm shows -3 and it does not install application at all. i tried the same application through script on 32 bit machine and it launches fine.
  • Also this app has one more problem. it does not create silent uninstall setup.iss. it has a switch like this "setup.exe "-10x9 which will give u prompt if i have to uninstall application yes or no.
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So what have you done so far to diagnose the issue?  Is it an MSI and have you tried logging the install?  What is the application?
If you need urgent help, then at least take the time to provide some information.
Answered 09/21/2014 by: EdT
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See here for a list of errror codes: http://www.itninja.com/blog/view/installshield-error-codes-setup-log

The error seems to indicate that the answer file is missing information.

If the .iss file works for Windows 7 64bit , then I suspect that's the OS you created it on.
Try and create one on Windows 7 32bit and see if that works.

Dunnpy
Answered 09/22/2014 by: dunnpy
Red Belt

  • hi its working fine through script on 32 bit system. it means same script works on both 32 and 64 bit manually. but when it comes working through sccm 2007 it works on 64 bit but not on 32 bit. and error code i checked is -3.
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Did you actually try creating an answer file on Windows 7 32 bit and comparing it with the 64 bit answer file?  Just because it works through script does not mean that the answer file is correct for all cases. 
Answered 09/22/2014 by: EdT
Red Belt

  • yes i tried thAT way. its the same file
    • If you log the installation (/f2) does that shed any light on the cause of the error?
      • the logging shows error of result code -3.....this error code comes when i run through sccm 2007. when i run script manually result code is 0
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Are there any entries in the application event log which may indicate a causative factor?

The difference between installing via SCCM and via a manually executed script is that SCCM uses a system account without a user profile. Clearly there is something going wrong when the 32 bit install is run using a system account. So now is the time to dust off your XP virtual machine, use the AT scheduler to open a CMD windows running under the system account, and run a local copy of your installation script from the cmd window. That should show you any installation error messages as XP allows the system account to interact with the desktop.

Answered 09/23/2014 by: EdT
Red Belt

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