Help Desk Ticket Owner - "Unassigned " is my only choice
I canÃ¢Â€Â™t seem to get any other choices in the help desk ticket Ã¢Â€ÂœOwnerÃ¢Â€Â drop down accept Ã¢Â€ÂœunassignedÃ¢Â€Â. IÃ¢Â€Â™ve created the Ã¢Â€ÂœAll Ticket OwnersÃ¢Â€Â label, assigned it to the appropriate techs in the Help Desk role, but still only have Ã¢Â€ÂœunassignedÃ¢Â€Â as my only option. IÃ¢Â€Â™ve also followed the steps in the Help Desk documentation in creating Ã¢Â€ÂœDefaultTicketOwnersÃ¢Â€Â user, and canÃ¢Â€Â™t get that as a owner option after completing all the steps either. How do I get any names / information in that drop down to assign owners to these tickets? Thanks in advance, --MH
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