Hello,

I have started putting together a computer purchase process within my help desk and I would like to know if there is a way to make so when a parent ticket gets created and the child ticket gets sent to the owner if it can auto populate a certain field off of the parent ticket. Like if the parent ticket has a name and a line # that they filled in when the user filled out the ticket. I want to make so the ticket owner doesn't have to type it in each time they work on their ticket. They could easily type in the wrong name or line #.

So my question is if a certain rule can be created to make so this happens or if there is a feature within the K1000 that can allow me to auto populate certain fields off of the parent ticket?

Thanks,
Matt
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You need to write a custom ticket rule to accomplish this.
Answered 01/19/2011 by: airwolf
Tenth Degree Black Belt

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Can you give me some insight on how I might create a rule like this? I'm still new to the K1000.
Thanks,
Matt
Answered 01/24/2011 by: MattM
Senior Yellow Belt

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how to write a custom ticket rule?
Answered 07/28/2011 by: cady2027
Yellow Belt

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Answer this question or Comment on this question for clarity