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I do not know what happens, I did it this step of https://www.youtube.com/embed/6Y_XO_QbDmM?autoplay=1&modestbranding=1&rel=0 , but says 

Scheduled Task Status 
ScheduleSchedule Last RunDevice Status DateCurrent Phase
firefox01/18/2016 13:21:192016-01-18 13:22:18error (Handshake Failed)

I want to patch a firefox 38 to 42 in this label called "firefox" is patch 42,  maybe I have a bad configuration in my kbox or my machine. Those picutre are my C:\Program Files\Dell\KACE
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  • Can you post a screenshot of you patch job?
    You can edit the question and put the screenshot there.
    Then you can find more useful information in the %PROGRAMDATA\Kace\User directory of the client where the job is failing: order the file by the date/time and start to inspect with a text editor the most recently modified...
    Kind regards,
    Marco - StockTrader
  • hi, I entered KAGEnt sayhttps://support.software.dell.com/k1000-systems-management-appliance/kb/114282s this:


    [2016-01-22.15:46:04][AMPAgent:ClientReadCB ] Header: msgid (146); msgType (0)
    [2016-01-22.15:46:04][AMPAgent:ClientReadCB ] Payload: pluginId: Patching (4); payloadLen (280)
    [2016-01-22.15:46:33][AMPAgent:ClientReadCB ] Header: msgid (147); msgType (0)
    [2016-01-22.15:46:33][AMPAgent:ClientReadCB ] Payload: pluginId: Patching (4); payloadLen (280)
    [2016-01-22.15:46:47][pluginPatching:DownloadUsingCurl] DownloadFile: 'C:\ProgramData\Dell\KACE\patches\HANDSHAKE.LST.gz' error occurred: 'Recv failure: Connection was reset' Error Code (56:Failure when receiving data from the peer), url: http://kbox.bcn.cl/service/patchhandshake.php?kuid=C3641C66-FF80-4993-93F0-342FE59A71E3&path=windows/
    [2016-01-22.15:46:47][pluginPatching:KCopyFile ] Error (cURL) copying files from 'http://kbox.bcn.cl/service/patchhandshake.php?kuid=C3641C66-FF80-4993-93F0-342FE59A71E3&path=windows/' to 'C:\ProgramData\Dell\KACE\patches\HANDSHAKE.LST.gz': (56) Failure when receiving data from the peer
    [2016-01-22.15:46:47][AMPAgent:kpiKmsgrLog ] [4] DownloadManifest: Failed to get patch manifest info from server
    [2016-01-22.15:46:47][AMPAgent:kpiKmsgrLog ] [4] pluginPatching: Failed to download and process patch essentials.
    [2016-01-22.15:47:29][pluginPatching:DownloadUsingCurl] DownloadFile: 'C:\ProgramData\Dell\KACE\patches\HANDSHAKE.LST.gz' error occurred: 'Recv failure: Connection was reset' Error Code (56:Failure when receiving data from the peer), url: http://kbox.bcn.cl/service/patchhandshake.php?kuid=C3641C66-FF80-4993-93F0-342FE59A71E3&path=windows/
    [2016-01-22.15:47:29][pluginPatching:KCopyFile ] Error (cURL) copying files from 'http://kbox.bcn.cl/service/patchhandshake.php?kuid=C3641C66-FF80-4993-93F0-342FE59A71E3&path=windows/' to 'C:\ProgramData\Dell\KACE\patches\HANDSHAKE.LST.gz': (56) Failure when receiving data from the peer
    [2016-01-22.15:47:29][AMPAgent:kpiKmsgrLog ] [4] DownloadManifest: Failed to get patch manifest info from server
    [2016-01-22.15:47:29][AMPAgent:kpiKmsgrLog ] [4] pluginPatching: Failed to download and process patch essentials.
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