Hello,

I'm trying to install Teamviewer 7 and SysAid 9 MSI files through GPO. The client is seeing the installation files but when the system tries to install them it receives a 1605 Error. I've turned on Verbose MSI loging and got these outputs,

FOR TEAMVIEWER

=== Verbose logging started: 3/3/2014  11:26:30  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Windows\system32\svchost.exe ===

MSI (c) (78:38) [11:26:30:250]: User policy value 'DisableRollback' is 0

MSI (c) (78:38) [11:26:30:250]: Machine policy value 'DisableRollback' is 0

MSI (c) (78:38) [11:26:30:250]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 

MSI (c) (78:38) [11:26:30:250]: Executing op: Header(Signature=1397708873,Version=301,Timestamp=1146911604,LangId=1033,Platform=0,ScriptType=3,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=0)

MSI (c) (78:38) [11:26:30:250]: Executing op: ProductInfo(ProductKey={9D9B9B0F-FDA2-4CA3-94BA-885DDDDF667D},ProductName=TeamViewer 7 Host (MSI Wrapper),PackageName=TeamViewer_Host.msi,Language=1033,Version=117457783,Assignment=1,ObsoleteArg=0,ProductIcon=_6FEFF9B68218417F98F549.exe,,PackageCode={CC963478-DF1C-4499-ABF0-5E6421237CFF},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,)

MSI (c) (78:38) [11:26:30:250]: Executing op: DialogInfo(Type=0,Argument=1033)

MSI (c) (78:38) [11:26:30:250]: Executing op: DialogInfo(Type=1,Argument=TeamViewer 7 Host (MSI Wrapper))

MSI (c) (78:38) [11:26:30:250]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])

MSI (c) (78:38) [11:26:30:250]: Executing op: ActionStart(Name=PublishFeatures,Description=Publishing Product Features,Template=Feature: [1])

MSI (c) (78:38) [11:26:30:250]: Executing op: FeaturePublish(Feature=DefaultFeature,,Absent=0,)

MSI (c) (78:38) [11:26:30:250]: Executing op: ActionStart(Name=PublishProduct,Description=Publishing product information,)

MSI (c) (78:38) [11:26:30:250]: Executing op: IconCreate(Icon=_6FEFF9B68218417F98F549.exe,Data=BinaryData)

MSI (c) (78:38) [11:26:30:250]: Scheduling file 'C:\Windows\Installer\{9D9B9B0F-FDA2-4CA3-94BA-885DDDDF667D}\_6FEFF9B68218417F98F549.exe' for deletion during post-install cleanup (not post-reboot).

MSI (c) (78:38) [11:26:30:250]: Executing op: CleanupConfigData()

MSI (c) (78:38) [11:26:30:250]: Executing op: ProductPublish(PackageKey={CC963478-DF1C-4499-ABF0-5E6421237CFF})

MSI (c) (78:38) [11:26:30:250]: Machine policy value 'DisableUserInstalls' is 0

MSI (c) (78:38) [11:26:30:250]: Note: 1: 1402 2: UNKNOWN\Installer\Features\F0B9B9D92ADF3AC449AB88D5DDFD66D7 3: 2 

MSI (c) (78:38) [11:26:30:250]: Executing op: UpgradeCodePublish(UpgradeCode={A4672DA8-4CA8-4163-8BFF-F2B4AAD540EC})

MSI (c) (78:38) [11:26:30:250]: Executing op: SourceListPublish(,,,,NumberOfDisks=1)

MSI (c) (78:38) [11:26:30:250]: Note: 1: 1402 2: UNKNOWN\Installer\Products\F0B9B9D92ADF3AC449AB88D5DDFD66D7\SourceList 3: 2 

MSI (c) (78:38) [11:26:30:250]: Executing op: ProductPublishClient(,,)

MSI (c) (78:38) [11:26:30:250]: Note: 1: 1402 2: UNKNOWN\Installer\Products\F0B9B9D92ADF3AC449AB88D5DDFD66D7 3: 2 

MSI (c) (78:38) [11:26:30:250]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)

MSI (c) (78:38) [11:26:30:250]: Note: 1: 2318 2:  

MSI (c) (78:38) [11:26:30:250]: Post-install cleanup: removing installer file 'C:\Windows\Installer\{9D9B9B0F-FDA2-4CA3-94BA-885DDDDF667D}\_6FEFF9B68218417F98F549.exe'

MSI (c) (78:38) [11:26:30:250]: Post-install cleanup: removing installer folder 'C:\Windows\Installer\{9D9B9B0F-FDA2-4CA3-94BA-885DDDDF667D}\' (if empty)

MSI (c) (78:38) [11:26:30:250]: Note: 1: 2318 2:  

MSI (c) (78:38) [11:26:30:250]: DoAdvertiseScript is returning: 0

=== Verbose logging stopped: 3/3/2014  11:26:30 ===


FOR SYSAID

=== Verbose logging started: 3/3/2014  11:26:30  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Windows\system32\svchost.exe ===

MSI (c) (78:34) [11:26:30:156]: User policy value 'DisableRollback' is 0

MSI (c) (78:34) [11:26:30:156]: Machine policy value 'DisableRollback' is 0

MSI (c) (78:34) [11:26:30:156]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 

MSI (c) (78:34) [11:26:30:156]: Executing op: Header(Signature=1397708873,Version=301,Timestamp=1146911604,LangId=1033,Platform=0,ScriptType=3,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=0)

MSI (c) (78:34) [11:26:30:172]: Executing op: ProductInfo(ProductKey={9D9B9B0F-FDA2-4CA3-94BA-885DDDDF667D},ProductName=TeamViewer 7 Host (MSI Wrapper),PackageName=TeamViewer_Host.msi,Language=1033,Version=117457783,Assignment=1,ObsoleteArg=0,ProductIcon=_6FEFF9B68218417F98F549.exe,,PackageCode={CC963478-DF1C-4499-ABF0-5E6421237CFF},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,)

MSI (c) (78:34) [11:26:30:172]: Executing op: DialogInfo(Type=0,Argument=1033)

MSI (c) (78:34) [11:26:30:172]: Executing op: DialogInfo(Type=1,Argument=TeamViewer 7 Host (MSI Wrapper))

MSI (c) (78:34) [11:26:30:172]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])

MSI (c) (78:34) [11:26:30:172]: Executing op: ActionStart(Name=PublishFeatures,Description=Publishing Product Features,Template=Feature: [1])

MSI (c) (78:34) [11:26:30:172]: Executing op: FeaturePublish(Feature=DefaultFeature,,Absent=0,)

MSI (c) (78:34) [11:26:30:172]: Executing op: ActionStart(Name=PublishProduct,Description=Publishing product information,)

MSI (c) (78:34) [11:26:30:172]: Executing op: IconCreate(Icon=_6FEFF9B68218417F98F549.exe,Data=BinaryData)

MSI (c) (78:34) [11:26:30:172]: Executing op: CleanupConfigData()

MSI (c) (78:34) [11:26:30:172]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\F0B9B9D92ADF3AC449AB88D5DDFD66D7\Patches 3: 2 

MSI (c) (78:34) [11:26:30:172]: Executing op: ProductPublish(PackageKey={CC963478-DF1C-4499-ABF0-5E6421237CFF})

MSI (c) (78:34) [11:26:30:172]: Note: 1: 1402 2: UNKNOWN\Installer\Products\F0B9B9D92ADF3AC449AB88D5DDFD66D7 3: 2 

MSI (c) (78:34) [11:26:30:172]: Note: 1: 1402 2: UNKNOWN\Installer\Products\F0B9B9D92ADF3AC449AB88D5DDFD66D7 3: 2 

MSI (c) (78:34) [11:26:30:172]: Note: 1: 1402 2: UNKNOWN\Installer\Products\F0B9B9D92ADF3AC449AB88D5DDFD66D7 3: 2 

MSI (c) (78:34) [11:26:30:172]: Note: 1: 1402 2: UNKNOWN\Installer\Products\F0B9B9D92ADF3AC449AB88D5DDFD66D7 3: 2 

MSI (c) (78:34) [11:26:30:172]: Note: 1: 1402 2: UNKNOWN\Installer\Products\F0B9B9D92ADF3AC449AB88D5DDFD66D7 3: 2 

MSI (c) (78:34) [11:26:30:172]: Note: 1: 1402 2: UNKNOWN\Installer\Products\F0B9B9D92ADF3AC449AB88D5DDFD66D7 3: 2 

MSI (c) (78:34) [11:26:30:172]: Note: 1: 1402 2: UNKNOWN\Installer\Products\F0B9B9D92ADF3AC449AB88D5DDFD66D7 3: 2 

MSI (c) (78:34) [11:26:30:172]: Note: 1: 1402 2: UNKNOWN\Installer\Products\F0B9B9D92ADF3AC449AB88D5DDFD66D7 3: 2 

MSI (c) (78:34) [11:26:30:172]: Note: 1: 1402 2: UNKNOWN\Installer\Products\F0B9B9D92ADF3AC449AB88D5DDFD66D7 3: 2 

MSI (c) (78:34) [11:26:30:172]: Note: 1: 1402 2: UNKNOWN\Installer\Products\F0B9B9D92ADF3AC449AB88D5DDFD66D7 3: 2 

MSI (c) (78:34) [11:26:30:172]: Note: 1: 1402 2: UNKNOWN\Installer\Products\F0B9B9D92ADF3AC449AB88D5DDFD66D7 3: 2 

MSI (c) (78:34) [11:26:30:172]: Executing op: UpgradeCodePublish(UpgradeCode={A4672DA8-4CA8-4163-8BFF-F2B4AAD540EC})

MSI (c) (78:34) [11:26:30:172]: Executing op: SourceListPublish(,,,,NumberOfDisks=1)

MSI (c) (78:34) [11:26:30:172]: Note: 1: 1402 2: UNKNOWN\Installer\Products\F0B9B9D92ADF3AC449AB88D5DDFD66D7\SourceList 3: 2 

MSI (c) (78:34) [11:26:30:172]: Executing op: ProductPublishClient(,,)

MSI (c) (78:34) [11:26:30:172]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)

MSI (c) (78:34) [11:26:30:172]: Note: 1: 2318 2:  

MSI (c) (78:34) [11:26:30:187]: DoAdvertiseScript is returning: 0

=== Verbose logging stopped: 3/3/2014  11:26:30 ===

 

Unfortunately I can't really tell what is going on in these logs. Can anyone help?

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