Giving checkbox a value outside of '1' or '0', possible?
So we have a checkbox within our ticket that, if marked, would set the priority to "high." This checkbox is essentially the "urgent checkbox"
Because the ticket rules run on ticket save, if you try to change the priority while this is true, the ticket rule sets it back to High. Makes sense. Can't get around that? Or can I?
The MAIN issue is, though, that when I go to the ticket layout I want the URGENT field to show something besides '1'. I made a ticket rule that will change the 1 to a YES so then a YES shows up on the ticket layout, however since this is a checkbox field the box is then "unchecked" and if you open the ticket and save it, the urgent goes away COMPLETELY.
I'm working now to have a checkbox that says urgent but have a hidden custom value that says "if this is 1, SHOW YES" but I was hoping there was an easier way to manipulate this.