Is it possible to force the "due date" field to 10 days in the future? I'm thinking in the case of 'onboarding', if we have a policy of needing 10 days notice for a new hire, I'd love to force the due date options to be 10 days in future at minimum. 

Any thoughts or custom code out there to do this? 

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Well if you are using the process function of the kbox for new hires, that has a built in drop down that allows you to select a due date from the creation of the ticket. That might be your best bet for New hires, creating a process that oulines everything that is supposed to happen for the new employee. 

 

For a  ticket rule you would need to identify the tickets that need this 10 window using a custom field or a category and then from the built in ticket wizard look for that custom field or value and then hit next. 

 

In the second wizard screen for the ticket rule you can select due date and let the value blank as you will have to adjust the code to interval 10 days ahead from the date opened. 

 

This might help out as well

http://www.itninja.com/question/change-due-date-with-ticket-rule

 

Answered 05/22/2013 by: nshah
Red Belt

  • @nshah thanks for that link! I do have the "Due Date" field in there now. I'll check out the ticket rule you linked to as that will take it to the next step for me.
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