In Win7, I am trying to do a silent install of PDF Converter Enterprise 8.  I keep getting a files in use dialog box that lists applications that should be closed before continuing the install.  The radio button to close the application and attempt to restart it after install is already marked.  It then has an ok or cancel button.  How do I program the ok button so the dialog box proceeds without the user having to click the button?  Thank you for your help.

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Community Chosen Answer


In Windows Vista or later, Restart Manager can detect processes that have files in use and stop and restart them without requiring a restart of the computer. By default this option is checked in all setup captured msi and most of the vendor msi...

If you are using Wise Package Studio then go to Installation Expert->Windows Installer Option

and uncheck the following check boxes

Use Restart Manager

Restart Registered applications that were shutdown by Restart Manager

This should reslove your issue...


Answered 07/23/2012 by: jagadeish
Red Belt

  • Are you doing fresh installation or upgrade???
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If app is a MSI, grab the setting of radio button and set its value in appropriate property.

If app is an EXE, you can go for SendKeys in VBScript or similar option in AutoIT script which selects the option automatically without the need of user selecting it manually.


Answered 07/23/2012 by: mekaywe
Brown Belt

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You can run taskkill prior to deployment to stop these tasks it is complaining about.


TASKKILL /F /IM PdfPro7Hook.exe >NUL 2>&1
TASKKILL /F /IM PDFRouter.exe >NUL 2>&1
TASKKILL /F /IM PDFDirect.exe >NUL 2>&1
TASKKILL /F /IM PDFPlus.exe >NUL 2>&1
TASKKILL /F /IM pdfprofiltsrv.exe >NUL 2>&1
TASKKILL /F /IM PDFProFiltSrv.exe >NUL 2>&1
TASKKILL /F /IM iexplore.exe >NUL 2>&1
TASKKILL /F /IM winword.exe >NUL 2>&1
TASKKILL /F /IM outlook.exe >NUL 2>&1
TASKKILL /F /IM excel.exe >NUL 2>&1

Answered 07/23/2012 by: SMal.tmcc
Red Belt

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In the Uninstallation script Kill all those process for which you are getting the file in use pop up. This should be done before uninstallation of setup starts.

Answered 07/25/2012 by: vmnit
Third Degree Blue Belt

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